Yes! Our orders are shipped in plain brown boxes or plain white envelopes. The return address is "Shipping Deparment"

Shipping times depend on your location. Expect 2-5 days after you receive your tracking number. Shipping delays may occur. For any questions regarding your order contact us at

Sorry, but we cannot cancel or edit orders once they are placed. For further questions, contact us at

If something in your package arrives broken, contact us at support@goldenleafshop as soon as possible. Please include your order number and a photo of the broken product and the box it arrived in. For more information refer to our refunds and exchange policy.

Yes a valid ID must be provided for all orders containing nicotine products. The IDs are processed through, a third party service. The Name and Address on the ID must match the shipping information on the order. If you believe your ID is valid but was declined by our system, please contact us at for a manual verification.

Your order will not be shipped unless a valid ID has been provided.

Once you have received an email confirming your refund, please allow up to 3-5 business days for the amount to be credited in your bank account. Some banks may take longer.

If an item is out of stock please allow up to 2 weeks for us to restock. If you have any questions about a specific item or variant feel free to contact us at or call us at 956-271-4527 during our business hours (11am-11pm)