Last Updated: 12/15/23
Overview
This Delivery Policy outlines Golden Leaf Shop's delivery practices to provide our customers with a clear understanding of what to expect when placing an order with us. We are committed to ensuring a smooth and transparent delivery process for your convenience.
Estimated Delivery Range
- We strive to deliver your orders promptly within the estimated delivery range, which may vary depending on factors such as the shipping destination and the shipping method chosen. Estimated delivery times will be provided during the checkout process. 2-5 Business days can be expected
Shipping Costs
- Golden Leaf Shop offers one standard shipping cost of $8.99. Shipping costs are calculated based on factors including the weight, size, and destination of your order.
- Free shipping may be available for orders meeting certain purchase thresholds, and promotional discounts may apply to shipping fees during special offers.
Delivery Locations
- We deliver to a wide range of locations, currently covering all of the United States. Please note that delivery restrictions may apply to certain areas, and additional charges may be incurred for deliveries to remote or international destinations. We do not ship to locations where our products are prohibited. Please refer to your local jurisdiction’s laws and regulations.
Delivery Methods
- Golden Leaf Shop offers one delivery option:
- Standard Shipping: $8.99 and an estimated 2-5 business days for delivery.
- Shipping is done through USPS, UPS or a 3rd Party Delivery Service. The customer will receive their shipping information through their email.
Tracking and Notifications
- We provide order tracking services to keep you informed about the status of your delivery. You will receive a tracking number and notifications via email to track your package's journey.
Delivery Fees and Taxes
- Any applicable delivery fees and taxes will be clearly outlined during the checkout process. This ensures transparency in pricing, allowing you to understand the total cost of your order.
Returns and Exchanges
- For information regarding returns and exchanges, please refer to our Golden Leaf Shop Returns Policy. We are committed to providing a hassle-free experience in the event of any issues with your order.
Delays and Exceptions
- While we strive to meet delivery timelines, there may be situations, such as extreme weather conditions or unforeseen circumstances, that can lead to delivery delays. In such cases, we will make every effort to notify you promptly and work towards a satisfactory resolution.
Customer Support
- If you have any questions, concerns, or require assistance related to your delivery, our dedicated customer support team is here to help. Please contact us at support@goldenleafshop.com
Terms and Conditions
- This Delivery Policy is subject to our overall terms and conditions, which can be found on our website. By placing an order with Golden Leaf Shop, you agree to abide by the terms and conditions outlined therein.
Contact Information
- Golden Leaf Shop
- Address: 2404 W Interstate Hwy 2, Suite 3, Mission TX 78572
- Phone: 956-271-4527
- Email: support@goldenleafshop.com